result 5d Privacy Policy

This page describes what we collect when you use result 5d and how we keep that data protected. We operate an online entertainment platform available where local law permits, and your privacy is central to how we handle your account, transactions, and personal information.

We collect data only to deliver our service — account verification, payment processing, fraud prevention, and customer support. We do not sell your information to third parties, and we apply industry-standard encryption to all sensitive data stored on our servers.

What we collect on result 5d

We collect your email address, phone number, full name, date of birth, and residential address when you open an account. We also collect identity documents — a national ID, passport, or driver's license — to verify your identity and comply with anti-money-laundering regulations. This verification step is mandatory before you can withdraw funds.

During gameplay, we log your betting history, game selections, deposit and withdrawal records, and IP address. We track your device type, browser, and operating system to detect unusual account activity and prevent fraud. If you contact our support team, we record the date, time, and content of your inquiry.

We use cookies and similar tracking technologies to remember your login session, language preference, and betting slip contents. These cookies do not track you across other websites; they exist only within result 5d.

How we use your data

We use your email and phone number to send account notifications — login alerts, deposit confirmations, withdrawal status updates, and promotional messages (which you can disable in your account settings). We use your identity documents solely for verification and do not share them with external parties except where required by law.

Your betting history helps us detect patterns of problem gambling and allows us to flag accounts for manual review if unusual activity occurs. We analyse aggregate, anonymised betting data to improve our platform — for example, which football markets (Liga 1, Piala AFF, Champions League) are most popular, or which payment methods (DANA, e-wallet, mobile banking) experience the longest processing times.

We retain your account data for seven years after closure to satisfy tax and regulatory obligations. Betting records are kept for five years. Identity documents are deleted after verification unless we are required by law to retain them longer.

Third-party processors

Our payment processors — including local payment, online payment, e-wallet, and our banking partners (mobile banking, local payment, online payment, e-wallet) — receive your name, account number, and transaction amount. These processors are bound by their own privacy policies and do not share your data with us beyond what is necessary to complete the transaction.

We use a third-party identity verification service to confirm your documents. This service stores a temporary copy of your ID for 30 days, then deletes it. We also use analytics software to track page load times and user behaviour on result 5d; this software does not collect personally identifiable information.

Our customer support platform is hosted by a third-party vendor. When you contact us, your message and any attachments are stored on their servers in the European Union. We have a data-processing agreement in place that restricts their use of your data to support delivery only.

Your rights

You have the right to request a copy of all personal data we hold about you. You can ask us to correct inaccurate information, delete your account and associated data (subject to legal retention requirements), or restrict how we use your information. To exercise these rights, contact our support team with your account email and a copy of your identity document.

We will respond to data-access requests within 14 days. Deletion requests may take up to 30 days because we must first ensure all transactions are settled and no disputes are pending. If you believe we have mishandled your data, you have the right to lodge a complaint with your local data-protection authority.

Security and contact

We encrypt all data in transit using TLS 1.2 or higher. Passwords are hashed using bcrypt; we do not store them in plain text. Our servers are protected by firewalls and intrusion-detection systems. We conduct annual security audits and penetration tests to identify vulnerabilities.

If we discover a data breach affecting your account, we will notify you by email within 72 hours and provide guidance on securing your account. We maintain cyber-liability insurance to cover costs associated with data incidents.

Our services are available only where local law permits. If you have questions about this privacy policy or wish to exercise your data rights, contact our support team at [email protected] or via the contact form in your account. Our multilingual support team responds within 24 hours during business days.